Privacy Policy

1. Introduction

Buzz Waves Media ("we", "us", "our") provides web design, custom software development, social media marketing, and SEO services to clients in Sri Lanka, the Maldives, and internationally. This Privacy Policy explains how we collect, use, and protect information when you visit our website, contact us, or engage our services, including when you make a payment through our online payment gateway.

2. Information We Collect

We may collect the following information:

• Contact details you provide through our contact forms, WhatsApp, or email, such as your name, email address, phone number, and company name.
• Project information shared when you request a quote or brief, such as business requirements, brand assets, and content for your website or campaign.
• Payment information necessary to process invoices and deposits, handled securely by our third-party payment processor (PayHere). We do not store your full card or bank account details on our own servers.
• Technical information such as IP address, browser type, device information, and pages visited, collected automatically through standard website analytics and cookies.

3. How We Use Your Information

• To respond to enquiries and prepare quotes or proposals.
• To deliver, manage, and invoice web design, software, marketing, and SEO services.
• To process payments and issue receipts through our payment gateway.
• To communicate project updates, support requests, and service-related notices.
• To improve our website and service offering based on usage patterns and feedback.
• To meet legal, accounting, and regulatory obligations.

4. Sharing of Information

We do not sell or trade your personal information. We may share information with:

• Payment processors (such as PayHere) solely to process transactions securely.
• Hosting and software providers that support our website and business tools, under confidentiality obligations.
• Authorities where disclosure is required by law or a valid legal request.

5. Data Security

We apply reasonable technical and organizational measures to protect your information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Cookies

Our website may use cookies and similar technologies to remember preferences and understand how visitors use our site. You can disable cookies in your browser settings, though this may affect some site functionality.

7. Data Retention

We retain client and project information for as long as necessary to deliver our services, meet legal and accounting obligations, and maintain business records, after which it is securely deleted or anonymized.

8. Your Rights

You may request access to, correction of, or deletion of your personal information held by us by contacting us using the details below, subject to any legal or contractual obligations we may have to retain certain records.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "last updated" date.