Refund Policy

1. Overview

Buzz Waves Media provides service-based work, including web design and development, custom software development, social media marketing, and SEO optimization. Because our services involve time, labour, and resources committed from the moment a project begins, this Refund Policy explains when refunds may and may not apply.

2. Deposits and Advance Payments

Most projects require an upfront deposit before work begins. Deposits secure your project slot and cover initial planning, design, or setup work, and are non-refundable once work has commenced.

3. Cancellation Before Work Begins

If you cancel a project before any work has started, you are eligible for a full refund of any advance payment, minus any payment gateway processing fees already incurred.

4. Cancellation After Work Has Started

If a project is cancelled after work has begun, you will be invoiced (or refunded, if already paid in full) based on the proportion of work completed up to the point of cancellation. Any design, development, or marketing work already delivered remains chargeable.

5. Revisions

Each service package includes an agreed number of revision rounds, as set out in your proposal or quotation. Refunds are not issued in place of using included revisions — instead, please raise revision requests within the agreed scope and timeline.

6. Non-Refundable Items

• Domain name registrations, third-party software licenses, and hosting fees paid to external providers on your behalf.
• Completed and delivered milestones (e.g. an approved website design, a launched ad campaign, or a delivered SEO audit).
• Payment gateway transaction fees.

7. Service Issues

If you believe delivered work does not meet the agreed scope, please contact us within 7 days of delivery. We will review the issue and, where justified, provide corrective work at no additional cost. Refunds for delivered work are considered only where we are unable to reasonably resolve the issue.

8. Processing Time

Approved refunds are processed within 7–14 business days to the original payment method used through our payment gateway. Timing to appear in your account may vary depending on your bank or card issuer.

9. How to Request a Refund

To request a refund or raise a concern about a payment, please contact our team using the details below with your invoice number and project details.